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We’ve put together answers to frequently asked questions

Frequently Asked Questions

This usually means that your invoice has not been paid and the creditor / seller has transferred your receivables to collection. We are here for you and will do our best to get your bill paid. Please check your payment request information carefully. If you suspect something is wrong, please contact us immediately. Your contact is important so that debt collection does not go any further. Easiest way to get in touch is by sending us an emailĀ [email protected]

Recovery costs are compensation for damage caused to a creditor when a claim has to be recovered. The obligation to pay collection costs is stipulated in the Collection Act, and their amount varies according to the capital receivable. In addition to collection costs, default interest will be payable from the due date of the original invoice. The debtor is obliged to pay default interest, even if the claim has not yet been transferred to Debito for collection.

Not yet. It usually takes about 2-3 business days for your payment to arrive and be registered in our system.

There may be several reasons for this, but most of the time the original bill is drowned along the way. If you have not received an invoice, please contact both your creditor / seller and us immediately. You always have the responsibility to find out. If we are not aware of any ambiguity regarding the invoice, the collection of the receivable will proceed and may cause you unnecessary inconvenience. If you did not find the answer to your question, please contact our customer service.

If you did not find the answer to your question, please contact our customer service.